Privacy Policy

1. Introduction

RelayHub respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you interact with:

• relayhub.tech;
• RelayHub services;
• RelayOS-related services;
• documentation;
• support channels;
• early access programs;
• community initiatives;
• future products and applications.

2. Privacy Principles

RelayHub aims to follow the principles of:

• minimum necessary collection;
• purpose limitation;
• user transparency;
• local-first operation;
• security by design;
• recovery-first design;
• user control where practical.

RelayHub's design philosophy seeks to reduce unnecessary dependence on centralised services wherever practical.

3. Information We May Collect

Depending on how you interact with RelayHub, we may collect:

Identity Information

• name;
• organisation name;
• community name;
• contact details.

Contact Information

• email address;
• support contact information;
• communication preferences.

Technical Information

• browser type;
• device type;
• operating system;
• website access logs;
• basic diagnostic information.

Support Information

• support requests;
• voluntarily submitted diagnostics;
• voluntarily submitted bug reports;
• voluntarily submitted feedback.

4. Information We Do Not Intentionally Collect

RelayHub does not intentionally seek to collect:

• private message content;
• private cryptographic keys;
• recovery secrets;
• authentication credentials;
• personal communications unrelated to support.

If such information is accidentally received, reasonable efforts may be made to remove or protect it where practical.

5. How Information Is Collected

Information may be collected when you:

• visit the website;
• submit forms;
• join an early access list;
• request support;
• participate in surveys;
• contact RelayHub;
• voluntarily provide feedback.

6. Why We Collect Information

Information may be used to:

• respond to enquiries;
• provide support;
• improve products and documentation;
• operate community programs;
• manage early access participation;
• maintain security;
• comply with legal obligations.

7. Cookies and Analytics

RelayHub may use cookies or similar technologies for website operation, performance measurement, security, and usability improvements.

Analytics technologies, if used, may collect aggregated usage information.

Analytics providers may maintain their own privacy practices.

8. Third-Party Services

RelayHub may utilise third-party providers for:

• website hosting;
• email delivery;
• forms;
• analytics;
• support systems;
• payment processing;
• marketplace integrations.

These providers may process information under their own privacy policies.

9. Disclosure of Information

RelayHub does not sell personal information.

Information may be disclosed:

• with your consent;
• to service providers assisting RelayHub;
• where required by law;
• to protect safety or security;
• during business restructuring or asset transfer.

10. Data Security

RelayHub seeks to implement reasonable administrative, technical, and organisational safeguards to protect information.

No internet-connected system can guarantee absolute security.

11. Data Retention

Information is retained only for as long as reasonably necessary for:

• the purposes described in this Policy;
• support obligations;
• security requirements;
• legal obligations;
• business record keeping.

12. Overseas Processing

Some service providers may store or process information outside Australia.

Where practical, RelayHub will seek providers that implement appropriate privacy and security protections.

13. Access and Correction

You may request access to personal information held about you and request corrections where information is inaccurate, incomplete, or outdated.

14. Complaints

Privacy concerns or complaints may be submitted to:

hello@relayhub.tech

If concerns cannot be resolved, you may have rights to contact the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

RelayHub is not intentionally directed toward children under the age required to provide valid consent in their jurisdiction.

16. Changes to this Policy

This Privacy Policy may be updated from time to time.

Updated versions will be published on this website.

17. Contact

Privacy enquiries may be directed to:

hello@relayhub.tech